I recently had the privilege of accompanying a team from the NHS in Morecambe Bay to Valencia on a study tour about other models of healthcare. Spain has a NHS, inspired by and designed on the British version – it is held very dear in the hearts of the Spanish people. Spain is in a far deeper economic crisis than the UK and so it is asking some tough questions about the future of the NHS there. We need to do that here too. I was challenged in my thinking and learnt absolutely loads.
Here in the UK, I believe we need to do some brave experiments in order to create together a health system which continues to be free and accessible for all, excellent in its practice, and sustainable for the future. What I saw in Valencia could not simply be transported into the UK, but there is much to be inspired by.
1) We need a paradigm shift in our thinking about health. The Valencians are not shy in talking about the need to engage their community in health care. There is a huge investment of time and resource made in partnering with schools, teaching children and young people about healthy eating, how to cook and having healthy lifestyles. Health promoters in the community work in all kinds of settings from toddlers to diabetes cooking classes. They have embraced the Bechampian philosophy that if we promote health, disease will remain far away and they are therefore able to have less hospital beds and shorter hospital stays. This is in great contrast to the Anglo-American view ala Pasteur, that we can live how we want, but immunise ourselves to the max and kill off disease when it comes. The Valencians are also further ahead in their thinking about where people should be cared for. Their home care teams and investment in community nursing enables people to be cared for at home more efficiently.
2) Breaking down silos and integrating the care. In the model we studied, there are no separate trusts – it is all one. This allows a full integration of the clinical teams to be able to work in a variety of settings, breaks down communication barriers and causes a wonderful sense of togetherness and collaboration. Staff morale is extremely high (it’s not just the tapas and siestas) as is patient satisfaction. Image from jarche.com
3) Breaking free of centralised power structures. The Valencian system has a unique funding model, which allows them to be free of centralised government. There is still a good system of accountability in place, but a single payment per patient, adjusted according to levels of deprivation and a few other factors allows greater flexibility in care. Interestingly, this model costs less to the government than other models in Spain and is still managing to run at a 26% saving! It would be made far more complicated if the silos were still in place.
4) Using smarter IT. They have a completed integrated IT system across the health sector. So, for example, if I want to refer a patent with complicated renal failure to a nephrologist, I would include this in my consultation and link the consultants name to my consultation via an email. The consultant would then be able to access my notes and email, decide what further tests are necessary, sort them out, see the patient and then any notes she makes and changes to medication would automatically appear in my medical notes also!
5) Investing in diagnostics. For a population of around 300k, they had 17 consultant radiologists! They believe patients want early diagnosis so that clinic appointments can then be arranged according to clinical need. GPs also have far greater access to scans, which cuts down on waiting times hugely and because there is far greater relational team working, a GP can email the radiologist to ask for a certain scan, they have a discussion, work out if a different type of imaging might be better and sort it out for the patient. We have similar possibilities here, but they are far more clunky and more time-consuming.
6) Better team working. There is a lovely relationship between the hospitals and the community settings. Consultants come out into the community to do clinics in a way that really works, they discuss complex cases with the GPs and talk through management options.
7) Smarter training. Nurses are trained to be able to work across the board in the community and so develop skills needed for practice nursing, district nursing, long-term condition, health visiting, etc. This enables far greater flexibility within the workforce and higher levels of job satisfaction. Also because it is all one system, clinicians can work inside and outside the hospital setting and medical students are trained to be more flexible in how and where they work.
8) Investing in community health care. Valencians do General Practice differently to us….Within this model, there are no privately owned partnerships. Rather, GPs are employees, just as with hospital doctors. This means less HR and management responsibility and perhaps less risk. Within that, they all maintain personal patient lists to keep a real sense of continuity, but work a different pattern. The day starts early and they do clinics from 7am – 3pm – all pre booked appointments. (the last 2 hours of this is for administration, so the clinics finish just after 1230h). Then at 3pm the walk-in emergency centres (in the same building) open – staffed by the GPs from the practice. Each GP does one or two 3pm – 8am shifts a month with appropriate rest built-in. The facilities are amazing with imaging on site. It’s actually not too dissimilar from the arrangement we have now with out of hours care, but is a bit more streamlined.
9) Harnessing technology. In Valencia, all patients have an app they can access, which tells them the waiting time in the A&E or in the local GP centre. Unsurprisingly this has meant less people turn up at A&E and are dealt with in the community more rapidly and appropriately.
10) Grasping the economic nettle. I went to Valencia, highly suspicious, as the model is built on a PPP (private-public partnership). A private company owns and manages this system, but is completely funded by the government. My personal politics is far to the left and so I found the notion of this nauseating to say the least. However, I was challenged in my thinking by the CEO who talks about his company being private, but with a public heart. Profits are strictly limited to 7.5% and everything else is invested back into the system. They are running on a lower budget, with less cost, higher patient satisfaction and higher staff morale than anywhere else in the region…..these are hard statistics to argue with. However, I don’t believe a PPP is necessary in order to achieve much of what they have done as there are significant risks involved with the private sector and it is an ideological objective I struggle with. Personally I would argue for a completely different type of economics altogether, but my voice is just one in an important conversation that needs to happen. One thing that I continually challenge myself on though is that business does not equal evil and state does not equal good…..this is why for me, regional government and participatory economics is of huge importance as we move forward. With the huge numbers of people who attend conversations about health in the South Lakes and North Lancs areas, I am confident that such things are possible. However, with tools like ‘the art of hosting’, they could be much more fruitful. PPPs are not the only alternative solution to what we have now. I personally love the idea of health cooperatives. Regional funding with supplemented taxation is another possibility.
The truth is, we have to find new ways of working that are sustainable for the future, excellent for our patients and staff, and free for all to use. I hope we can learn the lessons from Scotland and learn to engage with the issues that matter. It is time for a new politics and there is no place better to start than with the NHS.
Really interesting to hear how other countries do public services. We certainly need some creative thinking here to save ours.